VOLUNTEER >> Volunteer Position >> Administration/Office Support

VOLUNTEER ROLE DESCRIPTON

POSITION Administration/Office Support
SUPERVISION Administration/office support volunteers will work closely with the Administration Department team leaders on a variety of tasks.
TASK To assist SPCA Administration staff with selected office support tasks including data entry (using a variety of computer programs), telephone reception, photo-copying, document collation, lottery support, mail, receipts and other clerical duties as assigned.
QUALIFICATIONS
  • ability to follow instructions
  • good common sense and problem solving ability
  • conscientious and detail orientated
  • good sense of 'customer service'
  • ability to ensure confidentiality
  • comfortable with basic computer operations
SCREENING All volunteers must complete the appropriate SPCA orientation and training sessions and provide at least two personal references and a police clearance check.
HOURS OF WORK Up to 40 hours per week. Hours can be flexible within the general SPCA office routine, Monday to Friday, 9:00 am to 5:00 pm.
EVALUATION An evaluation interview will take place for each new volunteer after the first six months of service and thereafter, on an annual basis.

ADMINISTRATION/OFFICE SUPPORT

GENERAL DUTIES

  • To assist SPCA office staff with a variety of office support tasks as may be assigned
  • Training will be provided as required particularly with respect to the computer programs
  • Enter data accurately and efficiently
  • Print donation receipts, thank you letters and cards
  • Process credit cards monthly
  • Open donation mail and tally donation amounts accurately
  • Some telephone reception
  • Photo-copying
  • Document collation
  • Envelope stuffing and mailing
  • Collect money from donation boxes that are placed in various Hamilton and Burlington retail outlets
  • Identify and place donation boxes in appropriate stores and other appropriate establishments
  • Hours of work can be flexible within the general SPCA office hours (Monday through Friday, 9:00 am to 5:00 pm). However, shifts of at least two hours each either in the am or pm are preferred.
  • Consistency, competence and reliability are key requirements of this volunteer opportunity, as well as an ability to take direction and work comfortably in a team setting.