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Our Mission & Impact

The Hamilton/Burlington SPCA (HBSPCA) is a leader in animal welfare in the Golden Horseshoe and one of Ontario’s most progressive animal welfare agencies. Our aspiration is keeping pets and their people together. Service to community supports pet parents, delivers early intervention for pet health and wellness where pet families live, and is guided by the benefits of the human animal bond.

We support over 100+ volunteers, 100+ community partners and over 10,000+ community members annually who rely on our programs and services.

 Volunteers at the Hamilton/Burlington SPCA are integral to helping us advocate for animal welfare and ensuring we follow the gold-standard of animal care which are guided by the five animal freedoms.

 

What do I need to know about being a volunteer at the HBSPCA?

While many people may think volunteering at the Hamilton/Burlington SPCA means hanging out with pets all day, that is only a part of what we do. There is a lot of behind-the-scenes work that is not only exciting, but very rewarding. At the Hamilton/Burlington SPCA we ensure that the change we are making in our communities inspires a movement rooted in animal welfare. Ultimately, our volunteers will provide a better world for animals and the people who love them.  

 More information about our volunteer program:

  • all animal care positions are for those aged 18 years or older;
  • volunteers may be required to provide:
    a) 2 references
    b) a valid (within 3 months of start date) police check or a vulnerable sector police check at their own cost
    c) a record of immunization for Covid-19, Rabies and/or Tuberculosis, depending on the role applied for
    d) a record of immunization and medical history for their pet, or all household pets, in the pet visiting or foster care programs
    e) A copy of your driver’s abstract, and Driver’s license

Current Opportunities

Check out our current opportunities below and fill out the Hamilton/Burlington SPCA general volunteer application. Let us know the skills and interests you have and which position interests you. If your skills and interests match our current needs, you’ll hear from us with an invitation for an interview. At the interview, we’ll chat more about why you connect to the Hamilton/Burlington SPCA mission, your experiences and expectations, and generally confirm that it is a great fit for everyone involved. 

Need more information or require an accommodation during the application process?

Contact us at volunteerservices@hbspca.com

RECEPTION/WELCOME DESK

Position Summary

The Welcome volunteer is the first face you meet and first voice you hear at the Hamilton/Burlington SPCA reception-area. This position will be responsible for welcoming all guests to the many programs and services we provide. This position is also responsible for administrative tasks like mail and courier services, accepting donations, and responding to program and service inquiries. The Welcome volunteer is perfect for those looking for a social and interactive administrative and reception-area experience.

This position is for anyone available Monday to Friday between 10:30 a.m. and 4:30 p.m.

RESPONSIBILITIES

  • The primary responsibility of this position is to have a wealth of knowledge about all Hamilton/Burlington SPCA programs and services, and ensure all phone calls are answered and in-person inquiries addressed immediately
  • You’ll provide support with administrative tasks, like: data entry, outgoing mail, and courier services
  • Your support may also be needed with Animal Care tasks, like: adoption applications, supporting grieving pet-owners, and scheduling pet health appointments
  • It will be your responsibility to ensure that every person that enters our doors, or calls for information, receives a best-in-class client service experience

QUALIFICATIONS:

  • 1-2 years education or experience in customer/client service, office administration
  • Criminal Record Check, valid within 3 months of start date
  • Proficient with Microsoft Office (especially Microsoft Teams and Outlook)
  • Experience with managing multiple phone lines and prioritizing inquiries
  • Experience working in an animal shelter environment, an asset

Please note

All applicants must be fully vaccinated against COVID-19

ADMINISTRATION SUPPORT

Position Summary

The volunteer administration support position is responsible for supporting general administration tasks where needed at the Hamilton/Burlington SPCA (HBSPCA). This position requires you to complete a list of administrative tasks assigned to you daily across various departments. Shifts may be recoccuring or sporadic and will be discussed during the recruitment process.

This position is perfect for those looking for a volunteer role that they can leave behind at the end of the day, AND feel like they’ve made a huge difference just by showing up and helping!

Based on your skills and interests, you will be matched to an area where you are most needed. Your responsibilities may include:

  • Helping out the volunteer recruitment process by screening, interviewing, and verifying references for volunteer applicants
  • Entering data and information in various databases and file systems for donors, clients, adopters or volunteers
  • Calling to thank and/or follow up with donors, clients, adopters or volunteers, and writing thank you notes and mailing them out, as needed
  • Supporting with general administrative tasks, like: sorting and organizing, making labels, filing, packaging items together, scanning, photocopying and mailing items
  • Act as a representative of the Hamilton/Burlington SPCA and be knowledgeable about all programs, services and opportunities to support available to community members who visit us in-person
  • And, more!

Note: Don’t hesitate to share what skills you feel you would bring to this role when you fill out the volunteer application!

QUALIFICATIONS:

  • 1+ years training, education, or experience in Administration, Human Resource Management, Volunteer Administration or a combination of education and experience
  • Criminal Record Check, valid within 3 months of start date
  • Great if you’re willing to learn, a fast-learner or already know Microsoft Office (especially Microsoft Teams), Volunteer Software (especially Volgistics and/or Better Impact), Fundraising Software (especially Raiser’s Edge), Online meeting platforms (especially Zoom)
  • Demonstrated ability for professional aptitude with good critical thinking skills

Please note

All applicants must be fully vaccinated against COVID-19

Looking for a student or youth volunteer opportunity?

13 + 13 =

At this time we are currently recruiting youth ages 15 to 29 for the positions listed below. If you are interested in a co-op, community or Christian hours placement, please consider joining our waitlist. You’ll receive notifications each time a youth opportunity opens.

INFORMATION DESK (YOUTH VOLUNTEER)

Position Summary

The Information Desk volunteer provides in-person web-based support services to those that visit us at the Hamilton/Burlington SPCA. This position will be responsible for assisting visitors with searching our website and applying for any of the programs and services we provide. This position also supports the reception-area during busy times by accepting donations, and responding to program and service inquiries. The Information Desk volunteer is for anyone who can explain technology calmly and patiently to visitors with various levels of knowledge and abilities.

This position is for anyone available Monday to Friday between 10:30 a.m. and 4:30 p.m.

RESPONSIBILITIES

  • The primary responsibility of this position is to have a wealth of knowledge about all Hamilton/Burlington SPCA programs and services, and ensure visitors receive the appropriate information they need
  • You’ll provide support with research, and help fill out online applications for visitors with various needs and abilities
  • Your support may also be needed with Animal Care tasks, like: adoption applications, supporting grieving pet-owners, and scheduling pet health appointments
  • It will be your responsibility to ensure that every person that enters our doors, receives a best-in-class client service experience

 QUALIFICATIONS:

  • Experience in customer/client service, or technology support
  • Criminal Record Check, valid within 3 months of start date
  • Proficient with Google Chrome, Web-based Search Engines, and Microsoft Office (especially Microsoft Teams and Outlook)
  • Experience with managing and prioritizing multiple simultaneous inquiries
  • Experience working in an animal shelter environment, an asset

Please note

All applicants must be fully vaccinated against COVID-19

Why Volunteer at the Hamilton/Burlington SPCA?

We strive to provide a best-in-class volunteer experience for all those that choose to support Hamilton/Burlington SPCA with their time, treasure and talent. Our volunteer program includes many perks, including:

  • We appreciate our volunteers with various events throughout the year that encourage socializing with people and pets
  • We provide training and development education and workshops in the animal welfare area, either at-cost or free
  • We offer discounts on pet care, pet food, and pet workshops
  • We salute and appreciate various milestones when it comes to hours of service contributed by volunteers to the Hamilton/Burlington SPCA.
  • We provide awards, nominations and certificates for those that continually inspire and influence with their belief and advocacy in animal welfare
  • Additional opportunities to give back to your community is also something we pride ourselves in. We partner with many like-minded community organizations that intersect with the good work we do. As a volunteer, you’ll be invited to help support other organizations during community days

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