Join Our Team

Position

Program & Delivery Support Coordinator

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Type

Part - Time

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Hours

Part-Time Flexible – Min 20 hours per week (Organizational hours are Sunday through Saturday, 9 a.m. – 5 p.m. Flexible shift schedules which will include weekends and evenings.

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Location

In-Person | HBSPCA Headquarters

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Compensation

$18.00 per hour

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Number of Positions

1

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Reports To

Logistics Manager

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About the HBSPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together—while supporting over one million animal interactions annually. Learn more at www.hbspca.com.

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The Position

The HBSPCA is growing—rapidly. With ambitious plans to triple our impact in the next three years, we are expanding our programming to match. As part of team, you will work closely with our logistics team, our volunteers, our program partners and clients to ensure our program is effective, efficient and best in class.

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This Role is Right for You If:

• You enjoy working with people and are a true team player – You are comfortable interacting daily with clients, volunteers, and colleagues in a respectful and professional manner. You actively contribute to a positive team atmosphere, support others when needed, and communicate clearly to ensure smooth operations.

• You enjoy driving and are skilled at loading and unloading vehicles efficiently – You have hands-on experience securing loads to prevent damage during transport, organizing items for quick access at each stop, and operating vehicles in both urban and rural settings.

• You are hardworking, focused, and committed to excellence – You take pride in doing the job right the first time, pay attention to detail, and meet deadlines consistently without compromising quality or safety.

• You are a problem solver – When challenges arise (e.g., route delays, missing items, or client concerns), you assess the situation quickly, consider available resources, and implement solutions that align with HBSPCA policies.

• You are a quick learner and can multi-task effectively – You can shift between tasks such as loading a vehicle, answering client inquiries, updating records, and restocking inventory without losing accuracy or efficiency.

• You are proficient with Microsoft Office Suite (Excel, Word, PowerPoint) – You can create and update spreadsheets, write professional documents, and navigate between multiple applications. You can also learn and use new software programs (such as Shopify or delivery tracking tools) with minimal instruction.

• You are motivated by purpose – You find personal satisfaction in contributing to the mission of a nonprofit organization, understanding that your work directly impacts the welfare of animals and the community.

• You thrive in a fast-paced environment – You are comfortable with shifting priorities, last-minute schedule changes, and balancing urgent tasks without becoming overwhelmed.

• You value and enjoy working with volunteers – You understand that volunteers are essential to HBSPCA’s mission and treat them with the same respect and appreciation as staff. You can give clear instructions, provide assistance when needed, and recognize their contributions.

• You can handle administrative tasks with accuracy and efficiency – This includes processing client orders, entering data into internal systems, generating daily and weekly reports, and maintaining organized and accurate records both digitally and physically.

• You maintain a safe and clean warehouse environment – You take responsibility for sweeping floors, cleaning work areas, monitoring for and removing safety hazards, following safe lifting and storage practices, and ensuring the warehouse is securely locked at the end of each day.

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Key Responsibilities

Delivery & Distribution

• Safely operate HBSPCA vans and vehicles for multiple delivery routes per day, including urban, suburban, and rural areas within our service region.

• Load and unload pet food, supplies, and equipment—including items weighing up to and over 50 lbs—using proper lifting techniques to ensure safety and prevent damage.

• Pack and unpack shipments with organized, space-efficient, and damage preventive methods, ensuring all items match the delivery manifests.

• Maintain vehicle cleanliness, perform daily pre-trip and post-trip inspections, and promptly report any maintenance concerns.

• Follow route schedules and timelines to ensure deliveries and pick-ups are completed within the required timeframes.

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Customer Support & Service

• Greet and assist clients, donors, and partner organizations in a professional, courteous, and empathetic manner at all times.

• Manage front-line inquiries, including in-person, phone, and email communication.

• Accurately schedule client appointments for pick-ups, drop-offs, or services using HBSPCA’s booking systems.

• Investigate and resolve complaints or delivery issues by documenting concerns, identifying solutions, and ensuring follow-up within 24 hours.

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Administration

• Accurately process client and partner orders, ensuring correct item selection and quantities.

• Enter delivery, distribution, and client service data into internal systems in real time to maintain accurate and up-to-date records.

• Generate daily, weekly, and monthly reports on deliveries, stock usage, and service activity.

• Maintain organized files and logs for deliveries, receipts, and warehouse records, both in physical and digital formats.

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Support

• Work closely with the Logistics Manager to prioritize daily delivery schedules, manage inventory flow, and address operational needs.

• Assist with warehouse organization, including shelf stocking, inventory counts, and equipment maintenance.

• Support the preparation and execution of special events or emergency relief deliveries when required. Requirements

• Valid Ontario Class G Driver’s License with a Clean Driving Record – Must be legally eligible to drive in Ontario and able to provide a current driver’s abstract upon request. No at-fault accidents or serious traffic violations within the past 3 years.

• Physical Strength and Endurance – Must be able to lift, carry, push, and pull individual items weighing over 50 lbs repeatedly throughout the workday without assistance. This includes moving pet food bags, crates, cages, and boxes from warehouse shelves to vehicles and from vehicles to delivery locations.

• Physical Agility – Must be comfortable with frequent bending, kneeling, crouching, reaching overhead, and standing for extended periods of time while performing warehouse duties and deliveries.

• Daily Vehicle Operation – Willing and able to operate HBSPCA vans and other organization vehicles every workday for multiple hours at a time, including loading, unloading, securing cargo, and maintaining proper vehicle logs.

• All-Weather Driving – Must be capable of driving safely in all weather conditions (including snow, rain, heat, and icy roads) and adjusting driving style for urban, rural, and highway routes. Must be able to navigate to multiple destinations using GPS and printed route maps.

• Forklift Certification – Must have a valid forklift operator certification or be willing to complete certification training within 10 days of hire (training costs covered by HBSPCA). Must be able to safely operate a forklift for loading, unloading, and warehouse organization.

• Technical Proficiency – Proficient in Microsoft Office Suite (Word, Excel, Outlook) for creating documents, managing spreadsheets, and handling email communication. Experience with Shopify or other inventory/order management systems is considered an asset.

• Industry Experience – Previous experience in a warehouse, delivery, or logistics environment is strongly preferred, including familiarity with inventory control, route scheduling, and safe handling of goods.

• Volunteer Support – Must be committed to working alongside and supporting HBSPCA volunteers, providing clear guidance, on-the-job training where needed, and ensuring they have a best-in-class volunteer experience. Lead by example—if they lift, you lift; if they load, you load—demonstrating teamwork and mutual respect at all times.

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How to Apply

Please submit your resume, a cover letter outlining your experience and your approach to technology innovation, and your available start date in confidence to: careers@hbspca.com.

Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired. Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

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Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

Position

Senior Development Associate Raisers Edge & Data Services

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Type of Role

1 Year Contract (12 Month) Option for Full Time
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Hours

Full-Time

Monday - Friday 9:00am - 5:00pm

Evening and weekend availability required for events and sponsor functions

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Focuses

• Data Entry and Reporting – Managing data entry, generating reports, and ensuring data integrity

• Gift Processing - Overseeing the processing of donations and gifts

• Supervision – Coordinating and supervising staff involved in data management and gift entry

• Best Practices – Ensuring best practices in gift processing and data management

• Staff Training – Responsible for all training for external department and volunteers

• Portfolio Management – Responsible

• Software Integration – Responsible for the successful integration of external web

platforms with Raisers Edge and All Programming

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Locations

175 Longwood Road S. McMaster Innovation Centre (Primary Location)

245 Dartnall Road (Secondary Location)

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Compensation Schedule

Base Salary $60K to $75K (Based on Experience)

Annual Performance Incentives (Based on Identify Deliverables in a 12 Month Period

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Reports To

Director of Data Systems, Information, Privacy & Architecture & President and Chief Executive Officer

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About the Hamilton/Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together---while supporting over one million animal interactions annually. Learn more at www.hbspca.com. The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing Food to over 1 Million Animals in the Province.

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The Opportunity

The HBSPCA is seeking a highly organized, proactive, and adaptable associate that thrives to provide direct support to our Director of Data Systems, Information, Privacy & Architecture & President and Chief Executive Officer and contribute to the overall efficiency of the organization. This role is essential in ensuring the Director of Data Systems, Information, Privacy & Architecture & President and Chief Executive Officer can focus on strategic initiatives by expertly managing administrative functions, maintaining clear and effective communication, and facilitating coordination across multiple departments. The data associate will play a key role in supporting the organization and supporting special projects in a dynamic, mission-driven environment.

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Department Objectives

• Serve as backup to Director, Learn and become proficient in all department software: Raiser’s Edge, NXT.

• Perform significant data cleanup projects.

• Monitor and continuously update robust and complex database and ancillary software.

• Keep abreast of software upgrades and update by monitoring communication from core software organizations.

• Keep up to date with all fundraising initiatives (internal and external) to ensure proper “back-end” structure and analysis reporting.

• Export donor and gift data for direct mail program. Import results from direct mail vendor.

• Perform regularly schedule audits of system structure.

• Monitor all gift input to ensure proper gift coding.

• Monitor all new record creation after direct mail acquisition campaigns.

• Identify all fundraising platforms used to transfer individual and corporate donations. Facilitate and oversee the process of entering all soft credits in the database. Ensure all soft credits are added timely and accurately. Report ongoing progress to the Director.

• Assist with incoming phone calls to the department.

• Open to shift or acquire new job duties as business needs change and develop.

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Primary Duties

Supervision

• Provides direct supervision of volunteer support members.

Data Systems Management

• Provides direct oversight of all data information systems (Pet Points, Raisers Edge, Shopify, Fundraise Up) ensuring staff training, security configurations, data quality standards, and system configurations align with best practice, maintain compliance, and meet operation and reporting needs.

• Assists with configuration, troubleshooting and integration of administrative data systems (Third Parties – Shopify, Web flow, Constant Contact, Pet Points, Volunteer Software)

• Ensures data security policies and procedures align with best practices and all data security protocols are implemented consistently in all internal and external data systems, and all other systems used for capturing and reporting and data sharing.

Reporting

• Works with the leadership of the organization to establish, collect, and use key program indicators to measure program outcome metrics and other measures of success in support of the organization’s efforts to deliver on its commitment to high quality services.

• Leads the process of developing and maintaining reporting systems, including configuration, security settings, and ongoing dashboard reporting that meet the needs of program and organization leadership.

• Oversees timely completion of all grant and program reporting.

Evaluation

• Supports the organization and program evaluation process by leading the creation and analysis for various assessment and survey tools to providing insights into organization performance, stakeholder experiences, quality improvement, and strategic goal setting.

• Works with program and administrative staff to develop annual priority indicators and create systems for monitoring and reporting on these indicators.

• Supports program and department staff with external audits, as needed.

Quality Improvement

• Identifies and mitigates quality and regulatory risks in collaboration with stakeholders.

• Develops, implements, and manages an organization-wide quality improvement and assurance program that systematically leverages data and continuous evaluation to inform organizational decisions, meet best practice standards, and/or improve quality of services and user experience.

• Supports continuous improvement of regulatory and quality systems policies and procedures, maintaining systems for ongoing staff feedback and the delivery of staff training in support of quality improvement processes.

• Establishes and uses program and departmental metrics to support the organization’s efforts to deliver on its commitment to high quality services and support appropriate accountability within the organization.

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Secondary Duties

• Ensures systems training for staff on data, performance management processes and procedures are in place and are being delivered effectively.

• Works collaboratively with leadership to ensure that systems are implemented and ensure integration of performance management into the overall culture of the organization.

• Collaborates with the leadership of the organization and consultants to support the identification of opportunities for improving programmatic and operational effectiveness through process and systems improvement.

• Attends staff meetings to discuss outcomes and to engage staff in discussions of the use of data to evaluate program and departmental effectiveness and guide strategic decision making.

• Works collaboratively with the Directors to ensure that outcome data is well presented and able to be interpreted.

• Attends key meetings and assists the organization in representing the mission and interests of the HBSPCA to external groups, organizations and service providers.

• Meets directly with the Director to review progress in key areas, and advise of any needs, trends, or other issues related to programs and services.

• Attends Organization meetings and gatherings.

• Other duties as assigned within the scope of the position.

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Our Ideal Candidate:

• 5 -10 Years of Successful Implementation and execution of Raisers Edge

• Or IT professional who is interested in learning web applications

• Strong Data Analytical Analysis Skills

• Strong organizational and time-management skills

• Detail oriented with the ability to prioritize and manage multiple projects simultaneously in a changing environment

• Excellent written and verbal communication skills

• Ability to write reports, business correspondence, and policies/procedure documents

• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization

• Experience researching, summarizing, and analyzing data to support and build reports, presentations, and special project requests

• Advanced proficiency in Microsoft Office suite of programs, including Outlook, Work, Excel, and PowerPoint

• Unquestionable integrity and absolute discretion with confidential and sensitive information

• Proven ability to operate professionally and with consistently high standards of excellence

• Ability to think critically and to exercise independent and sound judgment in anticipating needs and taking initiative

• Must have a valid Ontario “G” driver’s license and access to a reliable vehicle

• Ability to work evenings and weekends as needed

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What we Offer

• Matching Pension Plan

• Competitive Vacation to Start

• Competitive Salary

• Group Insurance Benefits

• Employee Assistance Program

• Annual Professional Development opportunities

• Animal Friendly Work Environment

• Discounted veterinary services and pet food programs

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How to Apply

Please submit your resume, a cover letter and 2 letters of reference from your direct Supervisor, and your available start date in confidence to: careers@hbspca.com

Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired. Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

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Interview Process:

Phase 1 -- 15 Minute Introduction / Role Discussion High Level

Phase 2 -- 30 to 45 Minute One on One Interview with the President and CEO

Phase 3 -- 15 to 30 Minute Discussion with the Chair of the Board or Senior Leadership Team

Phase 4 -- Selection of Candidate

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Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

Position

Senior Sponsorship and Partnership Manager

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Hours

Full-Time (Flexible hours for partnership events and meetings)  

Monday - Friday 9:00am - 5:00pm  

Evening and weekend availability required for events and sponsor functions

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Office / On Road (Focus Allocation) - This is not a Hybrid Position

75% Client Development Calls (Pitch and Client Services)

15% Office Time (Proposal Development)

10% Team Strategy Development

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Locations

175 Longwood Road S.  McMaster Innovation Centre

245 Dartnall Road

Main Location Partner/Sponsor Sites  

Community Events and Functions -- Various Locations

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Compensation Schedule

Base Salary $50K to $60K (Based on Experience)

Annual Performance Incentives (Based on Dollars Received in a 12 Month Period)

5% Bonus on $200K to $300K

10% Bonus on $300K to $499K  

15% Bonus on $500K +

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Reports To

Director of Philanthropy, Giving and Sponsorships

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About the Hamilton Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together---while supporting over one million animal interactions annually. Learn more at www.hbspca.com. The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing Food to over 1 Million Animals in the Province.

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Department Objectives

• Secure Major Presenting Sponsorship Partnerships for all Core Community Programs  

• Secure $500K in Grant Revenue (Community Foundations Not Included)

• Secure 25 Corporate Days @ $5K per Team Day  

• Successfully manage and retain 85% of existing sponsor relationships

• Lead the Partnership Recognition Elements in each agreement

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The Position

• Responsible for developing and executing comprehensive partnership strategies aligned with HBSPCA's strategic objectives

• Responsible for identifying, cultivating, and securing new sponsorship opportunities to generate revenue and enhance brand visibility

• Responsible for managing and maintaining strong relationships with existing sponsors and strategic partners

• Responsible for negotiating sponsorship agreements and contracts to ensure favorable terms and outcomes

• Responsible for overseeing implementation of partnership agreements, ensuring deliverables are met and objectives achieved

• Responsible for tracking and analyzing partnership performance, making adjustments to optimize results

• Responsible for developing sponsorship proposals and presentations that align partner goals with HBSPCA mission

• Responsible for coordinating sponsor recognition programs and stewardship activities

• Responsible for managing sponsor benefits fulfillment including event participation, marketing materials, and communications

• Responsible for maintaining comprehensive partnership database and reporting systems

• Responsible for representing HBSPCA at community events, networking functions, and sponsor meetings

• Responsible for collaborating with communications team on sponsor-related marketing and promotional materials

• Responsible for developing annual sponsorship calendar aligned with organizational events and campaigns

• Responsible for managing corporate volunteer programs and partnership activation events

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Supporting Departments

• Responsible to work with Development Department on integrated fundraising strategies

• Responsible to work with Communications team on sponsor recognition and marketing materials

• Responsible to work with Event Management team on sponsor activation and event partnerships

• Responsible to work with Programs team to develop sponsorship opportunities that support service delivery

• Responsible to work with Finance team on partnership revenue tracking and contract management

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This Role is Right for You If:

• You have a genuine passion for animal welfare and understand how strategic partnerships can amplify our mission impact while ensuring sustainable funding for critical programs and services

• You are relationship-focused, excelling at building trust and long-term partnerships with diverse stakeholders while consistently exceeding revenue targets and partnership objectives

• You thrive on strategic thinking and take initiative to identify creative partnership opportunities that benefit both HBSPCA and sponsor organizations, developing innovative solutions for complex partnership challenges

• You excel at negotiation and contract management, understanding that successful partnerships require clear expectations, measurable outcomes, and mutual benefit for all parties involved

• You can multitask and adapt flexibly in a dynamic environment where partnership opportunities may emerge quickly, balancing relationship management with strategic business development

• You are motivated by mission-driven work in the nonprofit sector and have an entrepreneurial spirit, actively researching partnership trends and best practices to drive continuous improvement in sponsorship programs

• You believe in leveraging technology and data analytics to track partnership performance, optimize sponsor stewardship, and demonstrate clear return on investment for all stakeholders

• You work independently while maintaining strong collaborative relationships across departments, understanding that successful partnerships require coordinated organizational support and commitment

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Requirements of You

• You can effectively develop and implement partnership strategies while demonstrating strong business acumen, comfort with complex negotiations, and the ability to pivot quickly when partnership opportunities arise or change

• You understand you are entering a growth-oriented environment focused on expanding community partnerships and can thrive in a fast-paced setting that requires exceptional relationship management skills and strategic thinking

• You understand the critical importance of sponsor stewardship to long-term partnership success and recognize that as a charity, we must demonstrate clear value and impact to maintain donor and sponsor confidence

• You possess excellent presentation and proposal writing skills with the ability to quickly learn organizational programs and actively seek opportunities to package services and mission impact for potential partners

• You have exceptional communication and interpersonal skills, demonstrating professionalism and authenticity when working with corporate executives, community leaders, and internal stakeholders

• You bring experience in sponsorship sales, partnership management, corporate relations, or related business development roles, understanding your role as a revenue generator and relationship builder

• You have knowledge of contract management, database systems, and partnership tracking tools, plus a valid Ontario driver's license with access to reliable transportation for partner meetings and events

• You are committed to the HBSPCA mission, vision, and values, understanding how strategic partnerships contribute to our overall impact in animal welfare and community health

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Why Join the HBSPCA?

• Competitive salary and performance-based reviews

• Comprehensive health and dental benefits

• Employee Assistance Program (EAP)

• Paid vacation and holidays

• Matching pension plan

• Discounted veterinary services and pet food programs

• A compassionate, mission-focused team environment

• Annual Professional Development Opportunities

• A chance to make real impact in animal welfare and community health

• Autonomy to develop and implement innovative partnership strategies

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How to Apply

Please submit your resume, a cover letter outlining your partnership management experience and your approach to strategic relationship building, and your available start date in confidence to: careers@hbspca.com Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired. Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

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Interview Process

(Interview Process may take up to 3 months)

Phase 1 -- 15 Minute Introduction / Role Discussion High Level

Phase 2 -- 30 to 45 Minute One on One Interview with Program Management

Phase 3 -- 15 to 30 Minute Discussion with the President and CEO or Member of the Senior Leadership Team

Phase 4 -- Selection of Candidate

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Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

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