Join Our Team

Position

Pet Rehoming and Adoption Manager

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Hours

Full-Time (On Call Element weekend and nights)
Wednesday 11–7pm
Thursday – Friday 11–7pm
Saturday – 9–5pm
Sunday – 9–Noon

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Locations

245 Dartnall Road – Main Location
Animal Retail Stores – Partners
Special Adoption Events – Offsite

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Salary Range

$50K–$60K Base Salary (Commensurate with Experience and Performance)
On Call Per Call Reimbursement $20.00 per call (After Hours)
Annual Program Bonus 20% Increase in Adoptions $5K (Year over Year Fiscal)
Annual Basket Bonus 20K in $Sales in Adoption Home Kit $2.5K (Year over Year Fiscal)

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Reports To

Interim
President & CEO / Director of Volunteer & Community Partnerships
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About the Hamilton Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together—while supporting over one million animal interactions annually. Learn more at www.hbspca.com.

The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing Food to over 1 Million Animals in the Province.

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Department Objectives...

• Implement Daily Work Routine that reduces 30% Administrative tasks by Staff
• Have 5 Authorized Pet Adoption Ambassadors at any given time to facilitate more meet and greets.
• Successfully Place 1500–2000 Animals in Foster Per Fiscal Year
• Maximum Length of Stay 14 Days per Animal Once in Adoption Cycle

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The Position...

• Responsible for delivering excellent customer experience for all adoptions (email and phone inquiries)
• Responsible to Build a volunteer team of “Authorized Pet Adoption Ambassadors” Minimum 10
• Responsible for Managing the Adoption Handbook Updates Annually
• Responsible for Posting on social media “A New Pet of the Day” promoting awareness of Animals ready for adoptions
• Responsible for Posting Animals on our Adoption System Platform including – Pricing, Health Information, Animal Information, Pictures, Video’s, Posting Language
• Responsible for Coordinating the Booking Platform for Meet & Greet.
• Responsible for the Development, Execution and Distribution of Adoption Welcome Bag (Food, Toys, Treats)
• Responsible to Ensure Adoption Pictures are completed for each successful Adoption
• Responsible to maintain automated response systems and ensure EMail Automated responses are accurate and reduce administrative time.
• Responsible to manage and oversee the online product sales platform and to encourage sales.
• Responsible to manage the Promotional Television and Content
• Responsible to Provide Updated Information to the communications team.
• Responsible to work with the Foster, Shelter, Hospital and Customer Service Team
• Responsible for Adoption Events and Special Campaigns – Coordinated in Cooperation with Communications and Shelter
• Responsible to implement the 100% Pet Adoption Guarantee Promise
• Responsible for the following:
  • Posting Adoption Pictures
  • Posting Daily Animals Not Available in Shelter
  • Encouraging Lawn Signs
  • Responsible for ensuring Meet and Greet Rooms Cleaned

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Supporting Departments...

• Responsible to work with Giving Department – Adoption VIP Program
• Responsible to work with Shopify Platform as Primary Customer Service System
• Responsible to work with the Shelter on printing and posting Pet Information
• Responsible to manage the Promotional Television and Content
• Responsible to work with the Foster, Shelter, Hospital and Customer Service Team

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This Role is Right for You If:

• You have a genuine passion for animals and pets, understanding that your primary objective is to thoughtfully match the best possible homes for the animals in our care, then provide ongoing support to those families until they're confident and ready to thrive independently
• You are customer-focused, excelling at handling daily interruptions and inquiries while working to exceed expectations and ensure successful, lasting pet placements (meeting our 14-day minimum stay requirement)
• You thrive on problem-solving and take initiative to identify creative solutions for complex challenges, whether technical issues or operational inefficiencies, and communicate recommendations effectively to supervisors
• You excel at training and delegating to volunteers, understanding that these valuable resources require patience as they learn and grow, ultimately helping connect more people with pets
• You can multitask and pivot flexibly in a fast-paced environment where priorities shift quickly, balancing day-to-day support work with strategic thinking in a complex organizational structure
• You are motivated by making an impact in a mission-driven nonprofit and have an entrepreneurial spirit, actively researching other animal welfare programs and best practices to drive continuous improvement
• You believe in leveraging technology, including AI and emerging tools, to transform operations, reduce administrative burden, and improve efficiency so you can focus more on customer service and successful pet placements
• You work independently while maintaining strong collaborative relationships, understanding that meaningful change takes time and effective teamwork to implement properly

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Requirements of you...

• You can effectively take direction from leadership and successfully implement initiatives while demonstrating strong problem-solving skills, comfort with complex issues, and the ability to pivot quickly without slowing processes or compromising important decision-making
• You understand you are entering a dynamic environment focused on growing services to our community and can thrive in a fast-paced setting that requires exceptional flexibility. This is not a traditional role and requires an extraordinary person seeking future leadership opportunities who can handle the complex nature of one of our core programs
• You understand the critical importance of volunteers to departmental success and recognize that as a charity, we must focus on keeping costs low to be good stewards of donor and organizational funds
• You possess excellent internet and technical skills with the ability to quickly learn new systems and actively seek efficiencies in administrative processes, along with experience or strong interest in AI implementation and developing innovative solutions
• You have exceptional communication and interpersonal skills, demonstrating patience and flexibility when working with colleagues, volunteers, and customers. You can deliver any message in a positive, articulate, and persuasive manner to secure support and buy-in
• You bring experience working with animals in shelters, veterinary offices, rescues, or related environments, understanding your role as a dedicated resource available to support customers and adopters throughout their journey to ensure long-term satisfaction
• You have knowledge of audio-visual systems management, a valid Ontario driver's license with access to reliable transportation, and are comfortable working around pet companions
• You are committed to the HBSPCA mission, vision, and values, understanding how your role contributes to our overall impact in animal welfare and community growth

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Why Join the HBSPCA?

• Competitive salary and performance-based reviews
• Comprehensive health and dental benefits
• Employee Assistance Program (EAP)
• Paid vacation and holidays
• Matching pension plan
• Discounted veterinary services and pet food programs
• A compassionate, mission-focused team environment
• Annual Professional Development Opportunities
• A chance to make real impact in animal welfare and community health
• Autonomy to develop and implement innovative technology solutions

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How to Apply

Please submit your resume, a cover letter outlining your experience and your approach to technology innovation, and your available start date in confidence to: careers@hbspca.com

Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired.

Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

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Interview Process:

(Interview Process may take up to 3 months)
Phase 1 – 15 Minute Introduction / Role Discussion High Level
– Assignment or Exercise to be completed
Phase 2 – 30 to 45 Minute One on One Interview with Program Management
Phase 3 – 15 to 30 Minute Discussion with the President and CEO or Member of the Senior Leadership Team
Phase 4 – Selection of Candidate

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Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

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