Join Our Team

Position

‍Summer Support Crew

Type

‍9 week contract (July 2, 2025 – August 29th, 2025)

Hours

‍Part-Time Flexible – 20 Hours

(Organizational hours are Sunday through Saturday, 9 a.m. – 5 p.m. Flexible shift schedules will be required at the discretion of the employer. Must be able to work nights and weekends when required.)

Location

‍In-Person | HBSPCA Headquarters

Hourly Wage

‍$17.20

Number of Positions

‍2

Reports To

‍Logistics Manager

About the HBSPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together—while supporting over one million animal interactions annually. Learn more at www.hbspca.com.
‍

The Position

The HBSPCA is growing—rapidly. With ambitious plans to triple our impact in the next three years, we are expanding our programming to match. As part of our summer part-time crew, you will work closely with our logistics team, our volunteers, our program partners and clients to ensure our program is effective, efficient and best in class.
‍

This Role is Right for You If:

• You enjoy working with people and are a team player with a customer service attitude
• You enjoy driving and have experience in the efficient loading and unloading of a vehicle or van
• You are a problem solver and look for solutions
• You are a quick learner, and have the ability to multi-task
• You are comfortable with computers, apps and new programs and willing to learn new ones
• You are motivated by making an impact in a mission-driven nonprofit
• You thrive in a fast-paced environment where priorities can shift quickly
• You understand the value of volunteers and enjoy working with people
  ‍

Key Responsibilities

Delivery & Distribution

Program delivery including loading, unloading, packing, unpacking with optimal efficiency. Ability to drive and operate HBSPCA vans for extended periods of time.

Customer Support & Service

Provide superior client service and support including front line support, complaint resolution, and appointment scheduling.

Administration

Assist with data entry, report generation, and record-keeping.

Support

Provide daily support to the Logistics Manager as required.

Requirements

• G Driver’s license required
• Must be able to lift over 50lbs
• Must be willing to operate HBSPCA vans and vehicles on a daily basis
• Must be able to bend and lift without issue
• Must be comfortable driving across various locations and for extended periods of time
• Must be able to work from July 2nd to August 29th, 2025
• Forklift certification (or training completed within 10 days of start date) – cost covered by HBSPCA
• Proficient in Microsoft Office
• Previous warehouse and/or delivery experience preferred
  ‍

How to Apply

Please submit your resume, a cover letter outlining your experience and your approach to technology innovation, and your available start date in confidence to: career@hbspca.com

Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.
‍

Position

Information Technology Lead

Hours

Full-Time, Monday to Friday (On Call Element weekend and nights)

Location

In-Person | HBSPCA Headquarters

Salary Range

$55K-$70K (Commensurate with Experience and Performance)

Reports To

Director of Finance & Administration

‍

About the HBSPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together—while supporting over one million animal interactions annually. Learn more at www.hbspca.com.

‍

The Position

The HBSPCA is growing—rapidly. With ambitious plans to triple our operational impact in the next three years, we’re expanding our technology infrastructure to match. While our long-term vision includes building a robust internal IT team and organically growing toward a higher-level, strategic function, this position represents a critical first step in that journey.

As the Information Technology Lead, you will manage day-to-day IT support, help optimize our technology stack, and implement small-to-midscale innovations. You will work closely with our managed service provider we continue to partner with, particularly for cybersecurity and remote helpdesk support.

This is an ideal role for a technically skilled, entrepreneurial individual who is ready to take ownership of IT operations—and grow into a more strategic role as we scale.

The Information Technology Lead is responsible for overseeing all aspects of technology infrastructure and support at the HBSPCA. Reporting to the Director of Finance & Administration, this role combines hands-on technical support with strategic technology planning, working closely with the Director of Data, Privacy and Architecture. As the organization's IT specialist, you will maintain existing systems while researching and implementing innovative solutions that enhance efficiency and advance our mission.

This dynamic position requires both technical expertise and an entrepreneurial mindset to identify opportunities for improvement, develop business cases for new solutions, and provide exceptional support to staff. You'll be the technology champion who ensures our digital infrastructure supports our growing sophistication in customer service, online engagement, and operational effectiveness.

‍

This Role is Right for You If:

• You enjoy solving complex technical problems with creative, resourceful solutions
• You are motivated by making an impact in a mission-driven nonprofit
• You can balance day-to-day support work with strategic thinking
• You are excited to grow your career into a future leadership role
• Want to shape how technology supports animal welfare, community care, and innovation
• Are experienced, even if not formally certified—we value real-world skill
• Are excited to work collaboratively with a hybrid in-house/MSP model
• Want to be part of scaling an IT ecosystem from the ground up
• You thrive in a fast-paced environment where priorities can shift quickly
• You are equally comfortable providing hands-on support and thinking strategically
• You have an entrepreneurial spirit and love researching new technologies
• You believe in the power of technology to transform organizations and improve efficiency
• You're passionate about using AI and other emerging technologies to drive innovation
• You excel in an independent role while maintaining strong collaborative relationships
  ‍

Key Responsibilities

Technical Support & Infrastructure

• Provide responsive, hands-on IT support to HBSPCA staff
• Manage employee onboarding/offboarding, user accounts, permissions, and security protocols
• Maintain, troubleshoot, and optimize hardware, software, and network systems
• Oversee audio-visual equipment and digital signage systems throughout our facilities
• Coordinate with our MSP for escalations, security, and help desk overflow
• Create and update IT documentation, SOPs, and disaster recovery protocols
• Implement an organizational password management system
  ‍

Innovation & Strategic Development

• Research and implement AI-driven solutions to improve customer service and operational efficiency
• Identify integration opportunities between existing platforms to streamline workflows
• Develop business cases for new technology investments that demonstrate ROI and impact
• Stay current with emerging technologies relevant to non-profit operations and animal welfare
• Collaborate with the Director of Data, Privacy and Architecture to align infrastructure with data strategy
• Support the planning and phased transition of IT functions from outsourced to in-house
• Stay up to date with tech trends, especially in AI, automation, and cloud tools relevant to non-profits
  ‍

Systems Administration

• Administer and optimize our suite of software platforms and tools
• Ensure proper licensing, updates, and security measures are in place
• Manage relationships with technology vendors and service providers
• Monitor system performance and implement improvements
• Support the leadership team with technology needs for special projects and initiatives
• Oversee licensing, updates, patch management, and security compliance
• Administer systems like Microsoft 365, Zoom, QuickBooks Online, shelter software, etc.
• Assist with AV and digital signage configuration
• Track system performance and troubleshoot issues or escalate to MSP as needed
  ‍

Requirements

• Experience in IT support, systems administration, development or related technical role
• Demonstrated experience implementing and supporting various software platforms
• Working knowledge of programming concepts and software engineering principles
• Experience managing user access controls and IT security protocols
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to translate technical concepts for non-technical staff
• Experience with AI implementation or interest in developing AI solutions
• Knowledge of audio-visual systems management
• Valid Ontario driver's license and access to reliable transportation
• Comfortable working around pet companions
• Commitment to the HBSPCA mission, vision, and values
  ‍

Preferred (but not required) Certifications & Skills

• CompTIA A+ (General IT support and troubleshooting)
• CompTIA Network+ (Networking and connectivity basics)
• CompTIA Security+ (Basic cybersecurity practices)
• Microsoft 365 or Azure Administrator Associate
• Familiarity with hybrid in-house/MSP environments
• Experience with any of the following tools is an asset:
  • Raiser’s Edge
  • PetPoint
  • QuickBooks Online
  • Microsoft (365, SharePoint, Teams)
  • Google Workspace
  • Salesforce
  • Webflow
  • Shopify
  • Hornet Security
  • Field Effect
    ‍

Why Join the HBSPCA?

• Competitive salary and performance-based reviews
• Comprehensive health and dental benefits
• Employee Assistance Program (EAP)
• Paid vacation and holidays
• Matching pension plan
• Discounted veterinary services and pet food programs
• A compassionate, mission-focused team environment
• A chance to make real impact in animal welfare and community health
• Autonomy to develop and implement innovative technology solutions
  ‍

How to Apply

Please submit your resume, a cover letter outlining your experience and your approach to technology innovation, and your available start date in confidence to: career@hbspca.com

Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

Registered Veterinary Technician (RVT)

Do you dream about working in shelter medicine? Love the idea of working in a multi-shelter environment supporting homeless and owned pets? Does it excite you to make a difference in their lives? Our Registered Veterinary Technician role might be exactly what you’re looking for!

Who You Are:

• You’re outgoing and energetic.
• You’re an animal AND people advocate.
• You thrive when you’re helping animals but are a natural talent in customer service.
• You like to dive into your role and support your team however possible.
• You’re not afraid to get messy, know how to handle that ferocious feral cat, and can wrap a surgery pack like nobody can.
• Your favorite part of the day is surgery (or administering medications, or vaccinating a dog, or trying to figure out if that rabbit really is fixed).
• You are a medical triage champ and are cool as a cucumber doing it.
• You are a whiz at animal handling (including those spicy kittens!).
• You think giving IV fluids or placing urinary catheters is THE best, and waiting for bloodwork results is the highlight of the day.
• You are prepared and understanding that we can see hard things every day, but focus on the incredible lives we impact along the way.
• You thrive in a fast-paced environment and can excel at any challenge thrown your way – multi-tasking? Easy! Prioritizing tasks? You can do it in your sleep. Adapt to change well? Absolutely! Time management skills? You were born with them!
• You work best when collaborating in a team with volunteers and staff.
• You are a self-starter who is innovative and team-oriented.
• You are highly organized – your to-do lists are a work of art.

‍

What You Will Be Doing:

• Performing daily rounds of all animals to identify any medical or behavioral concerns.
• Medication administration, vaccination, and microchipping as required.
• Assisting the veterinarian on daily medical rounds and administering prescribed treatments.
• Wellness examinations of new intakes, basic recheck examinations.
• Triage of any emergency or urgent patients to ensure timely medical treatment is provided.
• Anesthesia and post-operative care of all surgical patients.
• Medical care of any hospitalized patients in clinic, including IV fluids, urinary catheters.
• In-house laboratory work including urinalysis, fecal testing, and cytology (blood work sent off-site).
• Working with foster families, PAWS, shelter staff, and volunteers.
• Supporting the hospital's daily high-volume S/N services as required, including preparing premeds, intubation, surgical prep, and recovery.
• Supporting clinic volunteers in their training and duties, as well as engaging and building relationships with them.
• Fostering relationships with colleagues, volunteers, and customers.
• Other duties as required.

‍

Qualifications & Skills Required:

• Diploma or Degree from a Veterinary Technology or Veterinary Technician program and in good standing with the OAVT.
• Ability to build effective relationships with staff, volunteers, customers, and community partners.
• Strong teamwork and collaboration skills.
• Excellent interpersonal skills to manage varying behaviors of staff, customers, and contacts.
• Compassionate and humane treatment of animals, both on and off the job.
• Ability to function effectively under stress and ambiguity and accept direction.
• Organizational skills to manage time and multiple duties.
• Capability to handle multiple priorities and deliver timely results.
• Willingness to work weekends and meet center requirements.
• Proficiency in Microsoft Windows, Word, and basic office equipment.

‍

Working at the HBSPCA:

• We are a growing team of animal lovers.
• We get things done at a fast pace and love tackling new and exciting ideas.
• We believe in empowering people – we want to empower you to do your job and watch you lead your team.
• We do best when collaborating, and it’s important that everyone’s voice is heard.
  ‍

The Perks:

• Hourly wage $26-$28 depending on years of experience.
• Comprehensive health and dental benefits.
• Annual OAVT Renewal Fee.
• Employee Assistance Program.
• Access to staff pet food program (discounted retail prices).
• Access to staff veterinary services program.
• An environment always filled with adorable animals.
• Annual Scrub allowance (Must be branded).
  ‍

How to Apply

Please send your resume (no more than 1 page) and a custom letter to career@hbspca.com.