Join Our Team

Type of Role

Full Time Salaried Position

37.5 Hours a Week

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Hours

Full-Time

Tuesday - Saturday 9:00am - 5:00pm

Evening and weekend availability required for events and sponsor functions

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Role Focus

75% Foster Onboarding & Animal Placement

25% Day to Day Support

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Locations

This is a MOBILE Role Primary Office - 175 Longwood Road S. McMaster Innovation Centre

245 Dartnall Road (Secondary Location)

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Compensation Schedule

Base Salary $58K to $73K (Based on Experience)

Annual Performance Incentives:

Bonus $10K If Targets Achieved:

• Consistent 100+ Foster Parents (Active – Defined as 10 Months Fostering an animal in their care)

• Consistent 100+ Animals in Foster Care

Bonus $15K if Targets Achieved:

• Consistent 150+ Foster Parents (Active – Defined as 10 Months Fostering an animal in their care)

• Consistent 150+ Animals in Foster Care

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Reports To

Director of Volunteer & Community Partnerships or President & Chief Executive Officer

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About the Hamilton Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together---while supporting over one million animal interactions annually. Learn more at www.hbspca.com.

The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing Food to over 1 Million Animals in the Province.

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The Opportunity

The Manager of Foster Onboarding & Animal Placement will lead HBSPCA's critical mission to expand our foster network and accelerate animal placements, directly impacting our ability to keep animals out of shelter environments and in loving temporary homes. This dynamic, mobile position is designed for a passionate leader who thrives on flexibility and understands that every successful foster placement represents a life saved and a family supported.

As the strategic leader of our foster expansion initiative, you'll be responsible for rapidly onboarding qualified foster families while ensuring seamless animal placements that prioritize both animal welfare and foster family success. This role demands exceptional relationship-building skills and the agility to respond to urgent placement needs—whether that means conducting home visits at 7 PM, coordinating emergency placements on weekends, or meeting potential foster families at locations convenient to them throughout Hamilton and Burlington.

Working in partnership with our Foster Coordinator—who handles day-to-day operations, supplies, food distribution, and administrative support—you'll focus exclusively on what matters most: increasing the numbers. More foster homes means more animals saved, shorter shelter stays, and stronger community connections. This isn't a traditional office role; it's a boots-on-the-ground position that requires you to be where the animals and families are, when they need you most.

Your success will be measured not in hours spent at a desk, but in homes approved, animals placed, and relationships built. If you're someone who sees flexible scheduling as an opportunity rather than a challenge, and who understands that peak placement periods don't follow business hours, this role offers the chance to make a measurable difference in animal welfare while building a robust foster network that will serve our community for years to come.

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Department Objectives

• Successful Onboarding of New Foster Parents

• Successful Management and Placement of Animals to existing Fosters

• Placement of Animals to Foster Families

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The Position

1. Case Management

• Conduct regular wellness checks with foster caregivers to monitor the pet’s well-being and progress in placement.

• Ensure that there is no more than 14 days of down time between foster placements

• Ensure that Onboarding Documentation is updated and recorded (Administrative) this position is focused on the Human Element of Information and the match of animals

2. Communication & Follow-Up with Fosters

• Communicate with New Fosters – Onboard them as quickly as possible.

• Communication with Existing Fosters – Placement of Animals Gap and Resources

• Build trusting relationships with fosters

• Offer support and guidance to Foster partners, ensuring they are connected with resources to aid their support

3. Foster Care Network Oversight

• Onboard and support foster families, ensuring they understand the needs of pets in their care, particularly those who have experienced trauma.

• Provide training and resources to foster caregivers, including trauma-informed care and emergency procedures.

• Match pets to foster homes based on specific animal needs and foster family capabilities.

• Serve as the primary point of contact for foster caregivers, providing regular updates

4. Reporting & Evaluation

• Track and report program outcomes, including the number of animals placed, and foster family satisfaction.

• Regularly evaluate the program’s effectiveness and make improvements based on feedback from both clients and foster families.

• Prepare monthly reports for your direct supervisor (Director), highlighting successes and challenges.

5. Oversee the Foster Coordinator Day to Day Placement and Support Role

6. Supervision of the Foster Care Volunteers

• Orient and train new foster care team members

• Coordinate follow up and on-going refresher training for the team

• Organize and host quarterly volunteer team meetings

• Assist with conflict resolution among your team in consultation with the Volunteer Program Manager and the Animal Care Manager

• Ensure that your team works in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations

• Develop strong relationships with HBSPCA volunteers ensuring that they are engaged, informed, and recognized for their contributions

• In partnership with the Volunteer Program Manager, actively recruit new foster team volunteers through volunteer information sessions, facility tours, and social media marketing efforts

• In partnership with the Adoptions Team administer the Foster-to-Adopt program, onboarding all foster-to-adopt candidates, staying in touch with them while they foster their potential animals, and ensuring adherence to program parameters

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Our Ideal Candidate:

• Solution-Focused Mindset

You see problems as opportunities and approach challenges with creativity and resourcefulness.

• Volunteer-Centric Leadership

You understand that managing and developing volunteers requires a unique skill set and is crucial to program success.

• Adaptive Expertise

You excel at changing course quickly when circumstances demand it, without losing sight of core objectives.

• Stress Resilience

You maintain composure and clear thinking under pressure, especially during high-demand periods.

• Priority Management

You can quickly assess and re-assess what needs immediate attention versus what can wait.

• Proactive and Reactive Balance

You anticipate needs while remaining responsive to unexpected situations.

• Collaborative Leadership

You build strong relationships across departments and value diverse perspectives in decision-making.

• Results-Oriented Approach

You focus on outcomes and understand that sometimes the path to success requires flexibility in methods.

• Change Management Skills

You not only handle change well personally but help others navigate transitions effectively.

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The Skills You Offer the HBSPCA:

• Ability to utilize other members of the team to support your efforts

• Strong organizational and time-management skills

• Detail oriented with the ability to prioritize and manage multiple projects simultaneously in a changing environment

• Excellent written and verbal communication skills

• Ability to write reports, business correspondence, and policies/procedure documents

• Establish and maintain positive working relationships with others, both internally and

• Advanced proficiency in Microsoft Office suite of programs, including Outlook, Work, Excel, and PowerPoint; anility to learn OnBoard and Payworks

• Unquestionable integrity and absolute discretion with confidential and sensitive information

• Proven ability to operate professionally and with consistently high standards of excellence

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What We Offer

• Matching Pension Plan

• Competitive Vacation to Start

• Competitive Salary

• Group Insurance Benefits

• Employee Assistance Program

• Annual Professional Development opportunities

• Animal Friendly Work Environment

• Discounted veterinary services and pet food programs

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How to Apply

Please submit your resume, a cover letter and 2 letters of reference from your direct Supervisor, and your available start date in confidence to: careers@hbspca.com

Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired. Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

‍

Interview Process

Phase 1 -- 15 Minute Introduction / Role Discussion High Level

Phase 2 -- 30 to 45 Minute One on One Interview with the President and CEO Phase 3 -- 15 to 30 Minute Discussion with the Chair of the Board or Senior Leadership Team

Phase 4 -- Selection of Candidate

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Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

Type of Role

6 Month to 12 Month Contract

‍

Hours

Full-Time (Flexible hours for board meetings)

Monday - Friday 9:00 am - 5:00 pm

Evening and weekend availability required for events and sponsor functions

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Role Focus

50% President & Chief Executive Officer support

40% Board of Directors

10% Office Administration

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Locations

175Longwood Road S. McMaster Innovation Centre (Primary Location)

245 Dartnall Road (Secondary Location)

‍

Compensation Schedule

Base Salary $55K to $70K (Based on Experience) (12 Month Salary)

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Reports To

President & Chief Executive Officer

‍

About the Hamilton Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together---while supporting over one million animal interactions annually. Learn more at www.hbspca.com. The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing food to over 1 Million Animals in the Province.

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The Opportunity

The HBSPCA is seeking a highly organized, proactive, and adaptable Executive Assistant to provide direct support to our President and Chief Executive Officer and contribute to the overall efficiency of the organization. This role is essential in ensuring the President and Chief Executive Officer can focus on strategic initiatives by expertly managing administrative functions, maintaining clear and effective communication, and facilitating coordination across multiple departments. The Executive Assistant will play a key role in supporting the Board of Directors, and supporting special projects in a dynamic, mission-driven environment.

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Department Objectives

• Oversee all Board of Director support and communications including the OnBoard meeting platform.

• Responsible for Managing Organizational resource filing.

• Responsible to support the President and CEO on daily tasks including meeting scheduling, external communications, offsites and special events.

• Responsible to support Human Resources via Chief Executive Officer.

• Responsible to coordinate all regulatory filings pertaining to the organization via Board of Directors.

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The Position

• Provide comprehensive administrative assistance to the President and Chief Executive Officer, including managing calendars and scheduling meetings.

• Provide administrative support to the Board of Directors, including scheduling meetings, and preparing materials and to the President and Chief Executive Officer, including phone calls, emails, and written correspondence.

• Utilize OnBoard to coordinate and prepare for meetings, including scheduling, agenda creation, document preparation, and minute-taking. Follow up on action items and ensure deadlines are met.

• Prepare and review documents, reports, and presentations (also responsible for Document Location Architecture and Annual Maintenance).

• Maintain and organize files, records, and documents. Retrieve information and data as needed.

• Ensure confidentiality and security of sensitive information.

• Support business operations (Organization supplies, Food, Staff Meetings, Planning Activities).

• Assist the President and Chief Executive Officer in managing projects and priorities by coordinating tasks, tracking progress, maintaining project documentation, and managing workflow to maximize efficiency. Provide updates and reports on project status.

• Conduct research, gather data, and provide summaries or analysis on various topics as requested by President and Chief Executive Officer.

• Support Management team initiatives.

• Undertake special assignments or projects as assigned by the President and Chief Executive Officer, such as coordinating events and supporting strategic initiatives.

• Supports stewardship and relationship building activities on behalf of the President and Chief Executive Officer including coordination of team and donor recognition activities.

• Embrace and consistently enact organizational values of respect, caring, integrity and partnership, supported by being authentic and accountable.

• Perform other duties as required.

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Our Ideal Candidate

• Post secondary degree or diploma in Business Administration or a related field or 5-10 years’ experience in business administration in not-for-profit/charitable sector is preferred.

• Strong organizational and time-management skills.

• Detail oriented with the ability to prioritize and manage multiple projects simultaneously in a changing environment.

• Excellent written and verbal communication skills.

• Ability to write reports, business correspondence, and policies/procedure documents.

• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

• Experience researching, summarizing, and analyzing data to support and build reports, presentations, and special project requests.

• Advanced proficiency in Microsoft Office suite of programs, including Outlook, Work, Excel, and PowerPoint; ability to learn OnBoard and Payworks.

• Unquestionable integrity and absolute discretion with confidential and sensitive Information.

• Proven ability to operate professionally and with consistently high standards of excellence.

• Ability to think critically and to exercise independent and sound judgment in anticipating needs and taking initiative.

• Must have a valid Ontario “G” driver’s license and access to a reliable vehicle.

• Ability to work evenings and weekends as needed.

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What we Offer

• Matching Pension Plan

• Competitive Vacation to Start

• Competitive Salary

• Group Insurance Benefits

• Employee Assistance Program

• Annual Professional Development opportunities

• Animal Friendly Work Environment

• Discounted veterinary services and pet food programs

‍

How to Apply

Please submit your resume, a cover letter and two letters of reference from your direct Supervisor, and your available start date in confidence to: careers@hbspca.com.

Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired. Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

‍

Interview Process

Phase 1 -- 15 Minute Introduction / Role Discussion High Level

Phase 2 -- 30 to 45 Minute One on One Interview with the President and CEO

Phase 3 -- 15 to 30 Minute Discussion with the Chair of the Board or Senior Leadership Team

Phase 4 -- Selection of Candidate

‍

Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

Position

Senior Sponsorship and Partnership Manager

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Hours

Full-Time (Flexible hours for partnership events and meetings)  

Monday - Friday 9:00am - 5:00pm  

Evening and weekend availability required for events and sponsor functions

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Office / On Road (Focus Allocation) - This is not a Hybrid Position

75% Client Development Calls (Pitch and Client Services)

15% Office Time (Proposal Development)

10% Team Strategy Development

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Locations

175 Longwood Road S.  McMaster Innovation Centre

245 Dartnall Road

Main Location Partner/Sponsor Sites  

Community Events and Functions -- Various Locations

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Compensation Schedule

Base Salary $50K to $60K (Based on Experience)

Annual Performance Incentives (Based on Dollars Received in a 12 Month Period)

5% Bonus on $200K to $300K

10% Bonus on $300K to $499K  

15% Bonus on $500K +

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Reports To

Director of Philanthropy, Giving and Sponsorships

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About the Hamilton Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together---while supporting over one million animal interactions annually. Learn more at www.hbspca.com. The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing Food to over 1 Million Animals in the Province.

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Department Objectives

• Secure Major Presenting Sponsorship Partnerships for all Core Community Programs  

• Secure $500K in Grant Revenue (Community Foundations Not Included)

• Secure 25 Corporate Days @ $5K per Team Day  

• Successfully manage and retain 85% of existing sponsor relationships

• Lead the Partnership Recognition Elements in each agreement

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The Position

• Responsible for developing and executing comprehensive partnership strategies aligned with HBSPCA's strategic objectives

• Responsible for identifying, cultivating, and securing new sponsorship opportunities to generate revenue and enhance brand visibility

• Responsible for managing and maintaining strong relationships with existing sponsors and strategic partners

• Responsible for negotiating sponsorship agreements and contracts to ensure favorable terms and outcomes

• Responsible for overseeing implementation of partnership agreements, ensuring deliverables are met and objectives achieved

• Responsible for tracking and analyzing partnership performance, making adjustments to optimize results

• Responsible for developing sponsorship proposals and presentations that align partner goals with HBSPCA mission

• Responsible for coordinating sponsor recognition programs and stewardship activities

• Responsible for managing sponsor benefits fulfillment including event participation, marketing materials, and communications

• Responsible for maintaining comprehensive partnership database and reporting systems

• Responsible for representing HBSPCA at community events, networking functions, and sponsor meetings

• Responsible for collaborating with communications team on sponsor-related marketing and promotional materials

• Responsible for developing annual sponsorship calendar aligned with organizational events and campaigns

• Responsible for managing corporate volunteer programs and partnership activation events

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Supporting Departments

• Responsible to work with Development Department on integrated fundraising strategies

• Responsible to work with Communications team on sponsor recognition and marketing materials

• Responsible to work with Event Management team on sponsor activation and event partnerships

• Responsible to work with Programs team to develop sponsorship opportunities that support service delivery

• Responsible to work with Finance team on partnership revenue tracking and contract management

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This Role is Right for You If:

• You have a genuine passion for animal welfare and understand how strategic partnerships can amplify our mission impact while ensuring sustainable funding for critical programs and services

• You are relationship-focused, excelling at building trust and long-term partnerships with diverse stakeholders while consistently exceeding revenue targets and partnership objectives

• You thrive on strategic thinking and take initiative to identify creative partnership opportunities that benefit both HBSPCA and sponsor organizations, developing innovative solutions for complex partnership challenges

• You excel at negotiation and contract management, understanding that successful partnerships require clear expectations, measurable outcomes, and mutual benefit for all parties involved

• You can multitask and adapt flexibly in a dynamic environment where partnership opportunities may emerge quickly, balancing relationship management with strategic business development

• You are motivated by mission-driven work in the nonprofit sector and have an entrepreneurial spirit, actively researching partnership trends and best practices to drive continuous improvement in sponsorship programs

• You believe in leveraging technology and data analytics to track partnership performance, optimize sponsor stewardship, and demonstrate clear return on investment for all stakeholders

• You work independently while maintaining strong collaborative relationships across departments, understanding that successful partnerships require coordinated organizational support and commitment

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Requirements of You

• You can effectively develop and implement partnership strategies while demonstrating strong business acumen, comfort with complex negotiations, and the ability to pivot quickly when partnership opportunities arise or change

• You understand you are entering a growth-oriented environment focused on expanding community partnerships and can thrive in a fast-paced setting that requires exceptional relationship management skills and strategic thinking

• You understand the critical importance of sponsor stewardship to long-term partnership success and recognize that as a charity, we must demonstrate clear value and impact to maintain donor and sponsor confidence

• You possess excellent presentation and proposal writing skills with the ability to quickly learn organizational programs and actively seek opportunities to package services and mission impact for potential partners

• You have exceptional communication and interpersonal skills, demonstrating professionalism and authenticity when working with corporate executives, community leaders, and internal stakeholders

• You bring experience in sponsorship sales, partnership management, corporate relations, or related business development roles, understanding your role as a revenue generator and relationship builder

• You have knowledge of contract management, database systems, and partnership tracking tools, plus a valid Ontario driver's license with access to reliable transportation for partner meetings and events

• You are committed to the HBSPCA mission, vision, and values, understanding how strategic partnerships contribute to our overall impact in animal welfare and community health

‍

Why Join the HBSPCA?

• Competitive salary and performance-based reviews

• Comprehensive health and dental benefits

• Employee Assistance Program (EAP)

• Paid vacation and holidays

• Matching pension plan

• Discounted veterinary services and pet food programs

• A compassionate, mission-focused team environment

• Annual Professional Development Opportunities

• A chance to make real impact in animal welfare and community health

• Autonomy to develop and implement innovative partnership strategies

‍

How to Apply

Please submit your resume, a cover letter outlining your partnership management experience and your approach to strategic relationship building, and your available start date in confidence to: careers@hbspca.com Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired. Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

‍

Interview Process

(Interview Process may take up to 3 months)

Phase 1 -- 15 Minute Introduction / Role Discussion High Level

Phase 2 -- 30 to 45 Minute One on One Interview with Program Management

Phase 3 -- 15 to 30 Minute Discussion with the President and CEO or Member of the Senior Leadership Team

Phase 4 -- Selection of Candidate

‍

Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

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Position

Pet Rehoming and Adoption Manager

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Hours

Full-Time (On Call Element weekend and nights)
Wednesday 11–7pm
Thursday – Friday 11–7pm
Saturday – 9–5pm
Sunday – 9–Noon

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Locations

245 Dartnall Road – Main Location
Animal Retail Stores – Partners
Special Adoption Events – Offsite

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Salary Range

$50K–$60K Base Salary (Commensurate with Experience and Performance)
On Call Per Call Reimbursement $20.00 per call (After Hours)
Annual Program Bonus 20% Increase in Adoptions $5K (Year over Year Fiscal)
Annual Basket Bonus 20K in $Sales in Adoption Home Kit $2.5K (Year over Year Fiscal)

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Reports To

Interim
President & CEO / Director of Volunteer & Community Partnerships
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About the Hamilton Burlington SPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together—while supporting over one million animal interactions annually. Learn more at www.hbspca.com.

The HBSPCA is currently in their first year of a 3 year strategic plan, in the initial stages of a $30 Million dollar Capital Campaign, and the full launch of our Community Pet Health Outreach Clinic programming the largest in Ontario, providing over 125 Clinics annually, supporting rural communities and providing Food to over 1 Million Animals in the Province.

‍

Department Objectives...

• Implement Daily Work Routine that reduces 30% Administrative tasks by Staff
• Have 5 Authorized Pet Adoption Ambassadors at any given time to facilitate more meet and greets.
• Successfully Place 1500–2000 Animals in Foster Per Fiscal Year
• Maximum Length of Stay 14 Days per Animal Once in Adoption Cycle

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The Position...

• Responsible for delivering excellent customer experience for all adoptions (email and phone inquiries)
• Responsible to Build a volunteer team of “Authorized Pet Adoption Ambassadors” Minimum 10
• Responsible for Managing the Adoption Handbook Updates Annually
• Responsible for Posting on social media “A New Pet of the Day” promoting awareness of Animals ready for adoptions
• Responsible for Posting Animals on our Adoption System Platform including – Pricing, Health Information, Animal Information, Pictures, Video’s, Posting Language
• Responsible for Coordinating the Booking Platform for Meet & Greet.
• Responsible for the Development, Execution and Distribution of Adoption Welcome Bag (Food, Toys, Treats)
• Responsible to Ensure Adoption Pictures are completed for each successful Adoption
• Responsible to maintain automated response systems and ensure EMail Automated responses are accurate and reduce administrative time.
• Responsible to manage and oversee the online product sales platform and to encourage sales.
• Responsible to manage the Promotional Television and Content
• Responsible to Provide Updated Information to the communications team.
• Responsible to work with the Foster, Shelter, Hospital and Customer Service Team
• Responsible for Adoption Events and Special Campaigns – Coordinated in Cooperation with Communications and Shelter
• Responsible to implement the 100% Pet Adoption Guarantee Promise
• Responsible for the following:
  • Posting Adoption Pictures
  • Posting Daily Animals Not Available in Shelter
  • Encouraging Lawn Signs
  • Responsible for ensuring Meet and Greet Rooms Cleaned

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Supporting Departments...

• Responsible to work with Giving Department – Adoption VIP Program
• Responsible to work with Shopify Platform as Primary Customer Service System
• Responsible to work with the Shelter on printing and posting Pet Information
• Responsible to manage the Promotional Television and Content
• Responsible to work with the Foster, Shelter, Hospital and Customer Service Team

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This Role is Right for You If:

• You have a genuine passion for animals and pets, understanding that your primary objective is to thoughtfully match the best possible homes for the animals in our care, then provide ongoing support to those families until they're confident and ready to thrive independently
• You are customer-focused, excelling at handling daily interruptions and inquiries while working to exceed expectations and ensure successful, lasting pet placements (meeting our 14-day minimum stay requirement)
• You thrive on problem-solving and take initiative to identify creative solutions for complex challenges, whether technical issues or operational inefficiencies, and communicate recommendations effectively to supervisors
• You excel at training and delegating to volunteers, understanding that these valuable resources require patience as they learn and grow, ultimately helping connect more people with pets
• You can multitask and pivot flexibly in a fast-paced environment where priorities shift quickly, balancing day-to-day support work with strategic thinking in a complex organizational structure
• You are motivated by making an impact in a mission-driven nonprofit and have an entrepreneurial spirit, actively researching other animal welfare programs and best practices to drive continuous improvement
• You believe in leveraging technology, including AI and emerging tools, to transform operations, reduce administrative burden, and improve efficiency so you can focus more on customer service and successful pet placements
• You work independently while maintaining strong collaborative relationships, understanding that meaningful change takes time and effective teamwork to implement properly

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Requirements of you...

• You can effectively take direction from leadership and successfully implement initiatives while demonstrating strong problem-solving skills, comfort with complex issues, and the ability to pivot quickly without slowing processes or compromising important decision-making
• You understand you are entering a dynamic environment focused on growing services to our community and can thrive in a fast-paced setting that requires exceptional flexibility. This is not a traditional role and requires an extraordinary person seeking future leadership opportunities who can handle the complex nature of one of our core programs
• You understand the critical importance of volunteers to departmental success and recognize that as a charity, we must focus on keeping costs low to be good stewards of donor and organizational funds
• You possess excellent internet and technical skills with the ability to quickly learn new systems and actively seek efficiencies in administrative processes, along with experience or strong interest in AI implementation and developing innovative solutions
• You have exceptional communication and interpersonal skills, demonstrating patience and flexibility when working with colleagues, volunteers, and customers. You can deliver any message in a positive, articulate, and persuasive manner to secure support and buy-in
• You bring experience working with animals in shelters, veterinary offices, rescues, or related environments, understanding your role as a dedicated resource available to support customers and adopters throughout their journey to ensure long-term satisfaction
• You have knowledge of audio-visual systems management, a valid Ontario driver's license with access to reliable transportation, and are comfortable working around pet companions
• You are committed to the HBSPCA mission, vision, and values, understanding how your role contributes to our overall impact in animal welfare and community growth

‍

Why Join the HBSPCA?

• Competitive salary and performance-based reviews
• Comprehensive health and dental benefits
• Employee Assistance Program (EAP)
• Paid vacation and holidays
• Matching pension plan
• Discounted veterinary services and pet food programs
• A compassionate, mission-focused team environment
• Annual Professional Development Opportunities
• A chance to make real impact in animal welfare and community health
• Autonomy to develop and implement innovative technology solutions

‍

How to Apply

Please submit your resume, a cover letter outlining your experience and your approach to technology innovation, and your available start date in confidence to: careers@hbspca.com

Please be aware that once you submit your resume or application, your information will be retained for 5 years as per Ministry of Labour Employment requirements 2025. If you are selected for an interview, your information will also be kept on file that you either were interviewed and declined or interviewed and selected. This is also a requirement of the Ministry of Labour to maintain a list of all candidates that applied for the role even if they are not hired.

Finally, we do not use AI technology to review, assess and select candidates as of July 1, 2025. Only those selected will be contacted for an interview.

‍

Interview Process:

(Interview Process may take up to 3 months)
Phase 1 – 15 Minute Introduction / Role Discussion High Level
– Assignment or Exercise to be completed
Phase 2 – 30 to 45 Minute One on One Interview with Program Management
Phase 3 – 15 to 30 Minute Discussion with the President and CEO or Member of the Senior Leadership Team
Phase 4 – Selection of Candidate

‍

Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.