A Direct Line to Leadership:

Your Feedback Fuels Our Mission

Black and white cat with yellow eyes lying on a blue and gray knitted blanket inside a beige pet bed.
Flat design icon of a green safe box with a digital keypad and a handle.

Here, You Have Direct Access to Our Senior Leadership Team.

Tell us what’s working, share ideas for improvement, or let us know when something falls short of your—and our—high standards.

Shelley

Executive Program Assistant

Karissa

Senior Communications Manager

Clarissa

Pet Storyteller and Communications Lead

We’re Listening Because We Believe In:

Exceeding Expectations

From streamlined adoptions to seamless donor experiences, we work behind the scenes to make your involvement rewarding and impactful.

Community Partnership

Your feedback drives program innovation, ensures transparency, and builds trust across Hamilton and Burlington.

Animal-Centered Care

Every dog, cat, rabbit—or any animal who comes through our doors—deserves a life filled with love, comfort, and enrichment.

Top Dog Podcast with John Gerrard

Why Animal Welfare Needs More Disruptive Leaders

When John Gerrard stepped into the role of President & CEO at the HBSPCA, he brought decades of retail and marketing experience with him, along with a lot of questions about how things could be done differently. In this episode of the Top Dog Podcast, John reflects on that transition.

He talks about modernizing the adoption experience through Shopify, using technology to make things easier for adopters, and encouraging staff to think creatively. The conversation is an honest look at what innovation can mean for shelter animals and the community that supports them.​