man with his pet
A Direct Line to Leadership:

Your Feedback Fuels Our Mission

Abstract blue ribbon-like curve with shadows on a light gray background.

Here, You Have Direct Access to Our Senior Leadership Team.

Tell us what’s working, share ideas for improvement, or let us know when something falls short of your—and our—high standards.

John

Secrétaire, président et directeur général

Kelly

SERVICE CLIENT ET RÉCEPTION

Gaïl Arsenault

RESPONSABLE DU SOUTIEN AUX OPÉRATIONS AUPRÈS DU PDG

Patty Foote

ASSISTANT EXÉCUTIF DU PDG ET DU CONSEIL D'ADMINISTRATION

Karissa

Senior Communications Manager

Clarissa

Pet Storyteller and Communications Lead

We’re Listening Because We Believe In:

Exceeding Expectations

From streamlined adoptions to seamless donor experiences, we work behind the scenes to make your involvement rewarding and impactful.

Community Partnership

Your feedback drives program innovation, ensures transparency, and builds trust across Hamilton and Burlington.

Man in a reflective vest kneeling on grass outdoors, interacting with four dogs of varying colors and breeds near wooden structures.
Orange and white cat emerging from a beige carpeted cat tree to eat treats on the platform.

Animal-Centered Care

Every dog, cat, rabbit—or any animal who comes through our doors—deserves a life filled with love, comfort, and enrichment.