The Hamilton/Burlington SPCA understands that families may experience temporary financial challenges that make it difficult to care for their pets. We believe no one should have to make the heartbreaking decision to surrender a pet due to an inability to afford food.
Our Pet Food Pantry Program is designed to provide short-term assistance with pet food and essential supplies to those in need, helping keep pets in the homes where they belong. Please note that this program is intended for temporary support only and is not designed for ongoing or long-term use. The program operates through the dedication of volunteers and the generosity of donations. As a result, we cannot guarantee specific brands or types of food, but we strive to ensure that every pet receives the nourishment they need.
This is an emergency-only program designed to supply families with enough pet food for between one and three months. It's a short-term support program. We will only be able to accommodate a delivery to each household once every 1 - 6 months. Due to the high-demand of our Emergency Pet Pantry Program, please do not submit additional or repeat orders, as this will reset your order in the queue (your initial order will be removed).
As we are limited by the number of volunteers we have and our donated supplies, we try our best to accommodate each order, and provide as much food supply as we can. We cannot guarantee the amount of food you will receive with your order. We distribute food equitably and fairly for all Pet Pantry orders. Please note, a this time, we are only able to supply food for a maximum of 4 pets maximum per household. This is the maximum number of pets allowed as stated in both the Hamilton and Burlington City By-Laws.
Orders are fulfilled on a 'First Ordered, First Delivered' basis. We support thousands of pets in our community through this program, which means orders can take up to 30-60 days before you receive a confirmed delivery date. Due to the high-demand of our Emergency Pet Pantry Program, please do not submit additional or repeat orders, as this will reset your order in the queue (your initial order will be removed). For clarity, any new order you place before your first order has been delivered, will replace your original order and place in the queue.
Bring your team together for a hands-on experience that gives back to animals and families in need. Our Corporate Team Days at the HBSPCA Pet Pantry offer organizations the opportunity to step outside the office and make a direct community impact through meaningful, team-based volunteer work.
Located just minutes from our shelter on Anchor Road, teams of up to 10 people help sort donations, pack pet food and supplies, organize inventory, and support the day-to-day operations that keep our Pet Pantry running. The work is active, collaborative, and rewarding - with every task helping support pets and the people who love them. And yes - there’s always a chance a furry visitor may stop by to thank your team personally.
Start by selecting how many animals you have in the household - this will help us portion out the proper amount of food for you and others in the community at this time. Once you've completed the information, simply click the 'Add to Cart' button. Once you're done adding items for your pet(s), you can press the 'Check Out' button.
The checkout page will collect your contact and address details, and provide you the option for delivery or pickup. Upon completing all required fields at checkout, simply click 'Complete Order' and your order will be added to the queue.
This program is run by incredible volunteers, and we have a high volume of requests. Orders will be sent out as a 'First Ordered, First Delivered' basis. Your order may take 30-60 days to deliver, depending on the volume of orders at any given time. We cannot provide an estimated delivery date until your order has been scheduled.
At any time, should you be unable to wait for your Pet Pantry order to be delivered or available for pickup, we invite you to visit any of our Pantry Partners found below. To be fair to everyone, we cannot ‘bump-up’ or adjust your position in the queue for delivery or pickup.
All of our supplies are donations. We cannot guarantee that we will always have specialty diet or a specific brand of food. Even if you have received a specific brand or specialty diet of food from us before, it does not guarantee we will have it in-stock for future deliveries. We will do our best to accommodate requests, when possible.
To edit an order, simply resubmit a new order with everything you need. This will replace your original order. Please note, placing a new order will reset your order in our queue, leading to a later delivery date. Please note, we cannot accommodate special requests to modify orders at a later date.
Through the Pet Pantry Program, you cannot order prescription medication or food.However, if you are looking for over-the-counter Flea and Tick medication, we do sell this through our website (which can be delivered at the time of your Pet Pantry order).
