“I worry all the time about Clover getting sick,” Mary-Ann admits. “Today, Ifinally feel like I can protect her again.”
Providing Accessible Veterinary Care through HBSPCA Pet Health Outreach Clinics
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The early morning light barely touches the quiet streets as the HBSPCA mobile clinic van rolls into the parking lot of a community centre in Hamilton. Inside the van, Michelle Macnab, Director of Community Veterinary Services, reviews her checklist one last time. Today marks another opportunity to provide crucial veterinary care to pet guardians who face barriers accessing traditional vet services.
Michelle’s voice carries a calm determination. “Our Pet Health Outreach Clinics are about more than vaccines or exams,” she says. “They’re about supporting families, building trust, and ensuring pets aren’t forgotten when times get tough.”
As the team begins setting up, pet guardians start to arrive. Among the first is Mary-Ann, clutching a carrier with her shy cat, Clover. Mary-Ann’s faced recent financial struggles and hasn’t been able to afford Clover’s vaccinations.
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Nearby, a puppy named Gus waits eagerly with his owner, Marcus. Marcus lost his job a few months ago and has had to cutback on many expenses—including vet visits. “I want to give Gus the best, but it’s been hard to keep up with vet bills,” Marcus says. “This clinic is a real lifesaver.”
Running smoothly behind the scenes is a team of dedicated volunteers and veterinary students, who help keep the clinic organized and efficient. Volunteers greet visitors, assist with paperwork, and calm anxious pets, while students get hands-on experience under careful supervision. It’s a collaboration that benefits everyone involved.
Overseeing the medical care is Dr. Jennifer Farr, the veterinarian for the program. Her expertise and compassion shine through as she performs thorough exams and administers vaccines with care.
“Working in these clinics reminds me why I became a vet,” Dr. Farr says. “Every pet deserves quality care, no matter their family’s situation.”
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For just $25, pet guardians like Mary-Ann and Marcus can access a full veterinary exam, core vaccines, flea prevention, and deworming. It’s a modest fee designed to ease financial strain while ensuring pets receive essential care. Michelle explains, “We’re meeting the community where they are—providing affordable, accessible care to prevent bigger health issues down the road.”
The day unfolds with heartfelt moments. Michelle watches as a nervous Clover receives her vaccinations, calming under the gentle hands of Dr. Farr. She chats with Mary-Ann about the importance of routine check-ups and shares tips on pet nutrition. At the next station, Gus happily accepts flea prevention medication and enjoys the familiar affection from volunteers and students alike.
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Beyond the medical services, the clinic offers something less tangible but just as vital—hope. For many pet guardians, this clinic is their chance to breathe easier, knowing their beloved companions are protected.
“We hear stories every day,” Michelle says. “Like the elderly woman who relies on us for regular care because she can’t afford a vet.”
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The impact of these clinics extends far beyond individual pets. Vaccinated and parasite-free animals help protect the health of the entire community.
Michelle reflects, “It’s about creating a healthier, stronger community—one pet at a time.”
As the afternoon sun dips lower, the team begins packing up. Mary-Ann smiles with relief as she carries Clover, now vaccinated. Marcus gives Gus one last affectionate scratch behind the ears before heading home. For Michelle, Dr. Farr, and the entire HBSPCA team—including the volunteers and students—these moments are the heart of their mission.
“Each clinic day reminds me why this work matters,” Michelle says. “We’re not just providing care—we’re helping keep families together. That’s the difference a simple visit can make.”
The van rolls away, ready to bring care, compassion, and hope to the next neighbourhood in need—because every pet deserves a chance to be healthy and loved.
To learn more about the HBSPCA Pet Health Outreach Clinics or to find out how you can support this vital program through volunteering or donations, please visit our Wellness Clinic page. If you’d like to make a donation to help keep these clinics running and reach more pets in need, please visit our secure donation page here. Together, we can make a lasting difference in the lives of pets and their families.
